If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund. This, however, does not apply to the Rare & Finest Selection Wines.
We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.
You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.
Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.
Once your return is received by our team, (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
This delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days. If Australia Post discover a breakage, they will not deliver the package and return it directly to us.
If the product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery). We will investigate the problem and resupply or refund damaged product.